IT Support Packages

Our support packages

We’ve been providing IT support for startups, SMEs and large organisations for more than ten years, and have a range of customisable packages available to suit your business needs.

Below you’ll find three examples of the support we supply, in this case based on a small company with three staff, their desktops, laptops and mobile devices, and including networking devices, routers, switches and a file server.

Bronze Support

SLA Response6 hour

SLA Resolve16 hour

Remote SupportLimited


Phone SupportNo

Email SupportYes

Audit ReportNo
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most popular

Silver Support

SLA Response4 hour

SLA Resolve8 hour

Remote SupportUnlimited


Phone SupportYes

Email SupportYes

Audit ReportYes
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Gold Support

SLA Response2 hour

SLA Resolve4 hour

Remote SupportUnlimited


Phone SupportYes

Email SupportYes

Audit ReportYes
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What’s included?

Windows and OSX devices – and mobile devices running iOS and Android
Microsoft Server OS – Small Business, Standard and Enterprise
Networks & networked devices – including routers, WAPs, printers and scanners
Third-party apps – for example, accountancy, CAD and new media
Unlimited remote support – 95% of problems are resolved without a callout*
Proactive monitoring – Latest service desk software, NetHelpDesk, PGTR, N-Central, monitoring your IT infrastructure
Comprehensive audit – including system health, and server and network configuration*
A dedicated account manager – a consistent point of contact, who knows your business

*Gold and Silver packages only

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Why us?

We’re going to have to blow our own trumpet a bit now: we’ve got the stats and the skills, but we reckon it’s our personal and open approach that sets us apart. For us, it’s as much about the relationships and the people as it is delivering rock-solid support.

To this end, we work with you to fully understand your business needs – including how you want to engage with us – and will come visit your offices at any time to talk through any concerns or ideas you have.

But don’t take it from us; have a look at what our clients say.

Client stories


NetHelpDesk, PRTG Network Monitor and Solarwinds N-Central.

Our core services are covered 24/7/365, whereas standard business support is Monday to Friday, 08:00–18:00, excluding bank holidays.

We advise that you contact us in the first instance, and we will work with third-party suppliers to ensure that any solution is rapid, robust and sustainable.

Yes, but this is charged pro rata, and does not include an SLA. Have a chat to us about your needs, and we’ll work something out.

Want to know more?

Give us a bell on 020 3740 1060, drop us an email at, or you can use our contact form.

What Our Customers
Have To Say

IT-Logik are a one stop IT solution, in the same context as the councils refer to themselves as , “One stop shop.” Be it hardware, IT support as well as discussing a solution to a problem (best way to handle our expansion), they are very good and professional. They generate a ticket for all issues raised and they advise when the tickets are resolved. I do very much appreciate their speedily response to issues raised.

Edward Chamanga – Goldsmith Personnel

Chapman Workhouse is a busy, medium sized Architectural Practice based in Central London. We were looking for a company in comparable size to our own as well as being approachable and at a reasonable cost. They are quick to respond, helpful and knowledgeable and relay any information in a way that is easy to understand. The one off monthly fee is very easy to manage and gives you security that you won’t have a huge bill if you do have a few problems in one month. They have also on occasion looked into problems or given advice on things that aren’t strictly their remit which is immensely helpful. They are approachable and nice guys to boot, I wouldn’t hesitate to recommend them.

Louise Miller – Chapman Workhouse

Hampson Williams Architects are a small Architectural Practice who, like most in our profession are heavily dependent on IT support. Although Architects like to think of themselves as truly ‘Vitruvian’ we realised that IT support is one area in which detailed specialist knowledge is essential. We were recommended IT Logik and would not hesitate to recommend them to others in turn. They have successfully transformed our IT environment over the years offering a very professional and efficient service whilst remaining human and approachable – which is a rare combination indeed in the world of IT. They have also provided flexibility in terms of the support they offer as the nature of our business environment has changed and we look forward to expanding our practice under the IT umbrella of this totally professional outfit.

Tristram Dodwell – Hampson Williams