User Guides

Useful guides on how to connect to IT-Logik services

Here you will find a list of user guides which have been put together by our engineering team. Please let us know if any of these guides have not helped by sending an email to support@it-logik.com

Hosted Exchange Guides

Setup Outlook 2007 / 2010 click here
Setup Outlook 2013 / 2016 click here
Configure your iPhone / iPad click here
Configure your Android device click here
Configure Hosted Exchange for Mac click here

Advanced CCP user guide – full length guide on how to manage your hosted services click here

Using webmail (Outlook Web Access) click here
Change email password click here

Export mailboxes to PST click here
Using Exchange delivery reports click here
Adding another mailbox to Outlook click here
Changing your Outlook cache click here
Clear Outlook cache click here
Save an email as an attachment click here
Sending from another mailbox click here
Email headers through OWA click here
Recreating Outlook profiles click here

How to change your password

Change hosted Exchange mailbox / Nextcloud password click here
Change your vDeskOnline password click here
Change your Windows & Mac desktop / laptop password click here
Change your Hosted Email Security (HES) password click here

Hosted Email Security Guides

Using Hosted Email Security (user guide) click here
Using Hosted Email Security (domain admin guide) click here

Install Spam Titan plugin for Outlook click here
Configure HES spam report click here

vDeskOnline user guides

vDeskOnline Checklist click here

Install Citrix Workspace for Windows click here
Install Citrix Workspace for Mac click here
Setup and use vDeskOnline on an iPhone or iPad click here
Setup and use vDeskOnline on an Android device click here

Using some of the basic vDeskOnline features click here

Set your default printer click here
Add your favourite programs to the taskbar click here
Enable dual screen on a 10zig thin client device click here
Enable dual screen on Windows or Mac click here
Using USB redirection click here

Troubleshooting vDeskOnline connection issues click here
Restart your virtual desktop via StoreFront click here
Restart or logoff your hosted desktop while connected click here
Citrix shortcuts click here
What to do if a program crashes in vDeskOnline click here

Nextcloud user guides

Enable Nextcloud services click here

Installing Nextcloud click here

Using Nextcloud on a desktop click here
Using Nextcloud on an Android device click here
Using Nextcloud on an iOS device click here

Adding another account to the Nextcloud app click here

Nextcloud Terms of Service click here

Other Useful Guides

FTP using FileZilla clients click here
VPN configuration for Windows 7 click here
How to export & import Google Chrome bookmarks click here
DIY PC health check click here
Finding the PC name / number click here
Setting up a remote session click here
File opening with wrong program click here
How to take effective screenshots click here